Sankra Casino help and contacts
Support at Sankra Casino: the chat is open 24/7, e-mail handles documents and self-exclusion, and the help centre covers the common questions.
Help at Sankra Casino comes through two channels: a live chat that is staffed around the clock and the address support@sankra.com for anything that needs a written record, from documents to self-exclusion.
Getting the answer in one message
- The transaction reference from the cashier is quoted for any payment question.
- The account e-mail address and the date of the event are given in the first message.
- A screenshot of the error or the bonus screen is attached.
- One question is asked per message, so the answer is complete.
- A promise made in chat is confirmed by e-mail before it is relied upon.
How to reach the team
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24 hours a day | cashier, bonus activation, account questions |
| E-mail support@sankra.com | any time, answered in order | documents, complaints, time-out, self-exclusion |
| Help centre | always available | payments, bonuses, sports rules, casino rules, verification, responsible gambling |
Scroll horizontally to see the full table
Before asking
Payments, bonuses, sports, casino rules, KYC and responsible gambling each have a help-centre section, and the written terms, in English, decide a dispute.
Written cases
The e-mail channel keeps a record, which makes it the route for complaints, documents and self-exclusion; the latter is applied within 24 hours of the request.
Account e-mail, date, amount and reference in the first lines save a second exchange.
Frequently asked questions
Is Sankra Casino live chat open at night?
The live chat is staffed 24 hours a day, seven days a week, for cashier, bonus and account questions.
Where are documents sent?
Verification documents, complaints and closure requests are sent to support@sankra.com, which keeps a written record.
How is self-exclusion requested?
A request to support@sankra.com is actioned within 24 hours, and a temporary time-out is arranged the same way.
Is there a telephone line?
No telephone number is published; the live chat and the e-mail address are the two channels.